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Customer Experience Manager

Gather is a sales & marketing platform used by top venues across the US to manage and grow their private events business. We're a funded startup and we're growing fast.

Bottom line: We need help providing a top-notch experience for our customers. We’re growing in an exciting industry where you’ll be able to meet some of the top restaurateurs, chefs, and hospitality professionals in the country.

Your role

As a Customer Experience Manager at Gather, you’ll be the front line to our customers – leading the charge in helping make their experience with Gather a success from Day One.

Responsibilities for this role include:

  • Prioritize Customer Experience above all else (that's why we're here!)
  • Train clients and their teams on Gather and assist with their events management needs.
  • Drive client progress through remote communication.
  • Research and resolve inbound questions and requests.
  • Contribute to product documentation, Gather’s customer blog, and process improvements.
  • Work with the Executive Team to help map the future of Gather’s software.
  • and the unexpected - this is a startup after all!

Are you ready?

The perfect candidate will be an enthusiastic champion for customer success, an outstanding and friendly communicator, a natural problem solver, and will have a knack for picking up intricate or technical concepts quickly and helping others do the same.

Our requirements are pretty straightforward. To qualify you must:

  • Be empathetic, resourceful and driven.
  • Have exceptional interpersonal, customer support and/or account management experience.
  • Be proficient in troubleshooting computer software, networks and operating systems. Knowledge and/or experience with SaaS platforms is a plus.
  • Have an ability to work independently and manage multiple tasks.
  • Have experience supporting customers through a variety of contact channels, including phone, email and chat.
  • Like to have fun, and preferably have a passion for food, drink, and general merriment.
  • Not be a Duke basketball fan (we’re serious about this one).

The perks:

We work hard, but we like to have a good time. More importantly, we take care of the stuff you need to be successful – in the short-term and long-term. Stuff like:

  • Competitive salary
  • Health, vision, and dental benefits
  • Reimbursed phone & data plan
  • Cool office in West Midtown, Atlanta
  • Stocked beer & wine fridge + unlimited iced coffee
  • Free lunch on Fridays
  • Monthly meals at our restaurant clients
  • And lots of this: http://vimeo.com/90694583

Are you up for the challenge?

Tell us about yourself.

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